Independence at home is important to everyone. Sometimes accidents can happen and that’s why it is reassuring to know that our vulnerable and elderly relatives can get help at the touch of a button with Harrogate Lifeline.
The trusted 24 hour emergency support service provided by Harrogate Borough Council is designed specifically for elderly, disabled and vulnerable adults to ensure they can live safely in their homes.
A lifeline unit is plugged into the home telephone point. The customer will receive a personal alarm pendant that’s worn around the neck or on a wrist strap. If they ever need to raise the alarm, the service automatically knows who they are, where they live and will make sure the right help is sent to them.
Customers are guaranteed a response to their calls 24 hours a day, every day of the year. They will also be put in touch with a dedicated Independent Living Officer and given monthly wellbeing checks and equipment testing.
Here’s what Harrogate Lifeline customer Shirley has to say about the service: “I would like to thank your department for the wonderful service I have had since I signed up. Whenever I have phoned the office I have always had great help. It has been great to know someone has been there for me just for advice and I feel comforted when they have phoned me.”
Independent Living Officers love their jobs like Nicola. She says: “I get job satisfaction from enabling people to continue to live safely in their own homes; keeping them happy.
The service provides a 24 hour backup responder if local responders aren’t available. There are no additional installation or equipment charges – everything is included in the weekly or monthly payments.
Long-term and short-term package options are available with prices starting from less than £1 per day.
Short-term packages available
If you’re going on holiday and concerned about an elderly or vulnerable relative or friend, a short-term support package might just be the answer. Your loved one will receive all of the above assistance for 28 days. This package is also ideal if someone has recently returned from hospital and would like some reassurance while on the mend at home.